FAQ
Are you licensed, bonded, and insured? Yes, we are fully insured to protect your property and personnel against damages or theft.
How long have you been in business? We have been providing reliable service since 2022..
Will I have the same cleaner every time? We strive to send the same cleaner for consistency, though replacements may be sent during sickness or holidays.
What is included in a standard cleaning? Standard cleaning covers dusting, vacuuming, mopping, and cleaning bathrooms and kitchens.
Do you bring your own cleaning supplies and equipment? Yes, we provide all necessary cleaning supplies, chemicals, and equipment.
Do you offer deep cleaning? Yes, deep cleanings are available for a more detailed, top-to-bottom clean.
Can I request specific, customized tasks? Yes, we can accommodate special requests to tailor the service to your needs.
How do you calculate your rates? We offer competitive rates, either as a flat rate or by the hour, depending on the job scope.
Is there a discount for regular, recurring service? Yes, we offer discounts for weekly or bi-weekly bookings.
What is your cancellation policy? Cancellations made less than 24 hours in advance may be subject to a fee.
Do I need to be home during the cleaning? No, many clients provide us with a key or access code, but you are welcome to be home.
What if I am not satisfied with the cleaning? We strive for excellence and will return to fix any missed areas if notified within 12 hours.
How do you ensure safety? We follow strict health and safety procedures, including proper handling of cleaning chemicals.
Do you offer deep cleaning? Yes, deep cleanings are available for a more detailed, top-to-bottom clean.
What should I do with my pets? Pets are fine, but we ask that you secure them if they are anxious around strangers.
How do I schedule or change a cleaning? You can book, change, or cancel services through our customer portal or by calling us (850) 902-0386.